We do not encourage you to order anese products from third party retailers not authorized by us like Ebay or Depop. Products sold directly through us or our stockists have been checked for quality and safety. Purchasing from a third party who is not aware of our product standards could be potentially unsafe for use. If you purchased an anese product from a third party like Ebay, Depop or through a DM on Instagram please contact the seller right away and request a refund. Below are some helpful links.