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How can we help you?

Customer Questions

Ordering

What if I need to change or cancel my order?

Here is how it works at Anese. Once your order is placed it immediately goes into processing, packing and shipping. Once an order has gone into packing, we are not able to cancel or change it. 


We unfortunately cannot guarantee that we can cancel your order and cannot issue refunds on any orders that have already been processed. 


Please check the information you enter at checkout carefully and be sure you are interested in ordering from Anese before doing so as we do not take returns.


We unfortunately cannot refund shipping costs as these are paid directly to the carrier for transporting your order. 


What’s the status of my order?

You will receive a shipping confirmation via email and/or Facebook messenger. Once you receive your shipping confirmation email, you can click your tracking number to see the status of the delivery. Tracking your order on USPS will provide more up-to-date tracking information.

What if something I ordered arrived damaged?

If your order arrived damaged or incorrect, please contact us within 7 days of the delivery date at help@anese.co so we can investigate and replace your damaged or incorrect item immediately. 


We can only replace the items that were damaged or incorrect, we do not offer refunds.


How much duties and taxes will I have to pay?

Orders outside of the United States may be subject to local import charges. Customs policies vary widely, with customs or import duties being charged once the order reaches it's destination country. Anese cannot be held responsible for any additional charges as customs and duty charges are controlled by the local government at the destination of import. Before shopping online with Anese, we ask that you be aware of any additional importation fees your local customs office may charge before placing your order.

What is your return policy?

Due to the nature of our products, we unfortunately do not accept returns on our items.


If you purchased Anese from one of our retailers and are unhappy for any reason, please contact the retailer directly with your receipt as we are not able to issue a refund or exchange for Anese from an outside retailer.



Discount codes

Anese issues discount codes throughout the year for a limited amount of time. Discount codes must be applied at checkout, we are not liable for applying discounts after your order is submitted and can't apply a discount past it's expiration date. Discount codes can be used once per order. We are not able to swap discount codes after your purchase, so make sure you enter the one you want when checking out.

For the most up to date promotions, join our mailing list. 

How do I pay?

We accept Paypal, Visa, Mastercard, American Express and Discover. All of our payments are done through a top of the line, secure payment processor and your information is never shared with third parties. 

Do you ever have sales?

While sales are awesome, we have them very rarely. You can take advantage of our discount codes and our sets which offer a discount for purchasing a set like our Mask duo or our Threesome.

How do I gift Anese?

Anese makes a great gift. Just enter the shipping address for the person you are sending the gift to in the shipping section and your information in the billing section. 


P.s. We love a good boyfriend or husband sending Anese as gifts. You're all keepers in our eyes. 

Wholesale

Thank you for your interest in Anese! In order to be considered for wholesale, you must be approved by our wholesale team. Please send an email to partnerships@anese.co


Unauthorized wholesale of our products is not permitted. You must be approved as a wholesaler in order to re-sell Anese products. 

U.S Shipping

Is Anese still fulfilling online orders?

Yes we are! The Anese team's safety is our top priority and we have put several precautions in place to ensure their safety and the quality of our products. Please note that due to a surge in online ordering, USPS and UPS may be experiencing longer shipping times. We are staying in close contact with our shipping partners to ensure transparency on shipping times. 

When will my order ship?

Anese processes, packs and ships orders in 2-3 business days. Your order is shipped via UPS Mail Innovations. UPS Mail Innovations is a UPS service that uses UPS as the main transporter of your package until it reaches your city. Once the package reaches your city, it is then delivered to your home through USPS. 

Tracking

You will receive an email automatically with your tracking information one your order has been picked up by UPS. Once your order is picked up, it will be trackable within minutes. The tracking link you receive will be through UPS. 


Standard shipment times are listed below. Please note that these shipping times are estimates

  1. Standard Shipping (Shipped in 2-3 business days after ordering not including weekends or holidays) 

We do not ship on weekends or federal holidays. Delivery may occur on weekends, in accordance with UPS shipment times.  


Please note: Due to COVID-19 and a large surge in online order shipping this year, UPS and USPS are seeing significant delays in shipping times. Please allow 7-10 days for your order to arrive. Longer than usual order processing times can occur during busy seasons.  


If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship it to a secure mailbox. We cannot replace an order that was stolen, we recommend making sure your address is secure.


We guarantee your order will ship from our headquarters within the shipping time frame you select, however if there is an unforeseen delay by the carrier due to things like weather conditions or other unforeseen circumstances, we do not issue a refund for the order or shipping cost. 

How much does shipping cost?

Below are the shipping rates we offer for all domestic orders. While we can predict our processing times, shipping times are approximate.

Standard 4-6 business days* $7.00
Free Skin Squad $75+5-7 business days*$0.00
International (excl. UK and EU)1-4 weeks*See FAQ

*Shipping times are approximate, we are not able to refund or issue store credit if shipping is delayed by the carrier. Prices in USD. 

For customers in the UK and EU, please visit anese.co.uk or anese.eu to shop Anese for the best shipping rates and no import duties or fees. 

Crap, I accidentally entered the wrong address...

Please send us an email right away to help@anese.co so we can change the address. We will do our best to change the address before it goes out but keep in mind that it is best to double check when entering your shipping address at checkout. 

Incorrect Address

If an address is deemed incorrect by the carrier, someone from our team will confirm your proper shipping address to ensure items are delivered to you properly. Once you confirm and your order is shipped out, if the order is still returned to us due to an incorrect address; we will refund you for the order minus cost of shipping and a 10% restocking fee. 

Triple check your address when placing an order and if you have any concerns about the address you entered, don't hesitate to reach out to us so we can fix it for you immediately. 

What if my order was shipped to the wrong address by mistake?

Orders within the U.S


If the address entered at checkout is deemed undeliverable and the item is returned to us, we will ship the item back to you. 

If your item was delivered to an address entered incorrectly and you aren't able to obtain your shipment, we are not responsible for shipping a replacement. Please double check the shipping address when placing an order so we can ensure your order arrives to you safe and sound. 

Refunds will not be issued if an item is returned back to us due to an incorrect or undeliverable address but we will re-ship the item to you once it arrives at our HQ. 


International Orders

If your item was delivered to an address entered incorrectly and you aren't able to obtain your shipment, we are not responsible for shipping a replacement. Please double check the shipping address when placing an order so we can ensure your order arrives to the correct address. If you need any assistance entering your address or are unsure if you entered it correctly, please email us at help@anese.co and we would be happy to help.


If an order is returned to us, we can re-ship the item to you but you will be responsible for the postage. We are not responsible for refunding your order if it was shipped to the incorrect address and was lost, stolen or returned.

What if my order says delivered but I did not receive it?

If your order says delivered but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tracking number, ship date, and last known location.  Anese will not contact any parcel service on your behalf.  When the package leaves our distribution facility the customer assumes all responsibility for the package.

Anese is not responsible for the refund or reship of any packages due to the following circumstances:  

-Held or returned shipments due to incorrect address or undeliverable.

-Shipments lost at any point in the parcel process.

-Shipments stolen at any point in the parcel process.


If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship it to a secure mailbox.



International Shipping

Where does anese ship?

Anese currently ships to select countries. You may experience longer delivery times when ordering from remote areas. Check out our list below for regions we ship to and tag us @anese.co if you want anese to come to you.

  • United States
  • Canada
  • United Kingdom (please visit our UK site)
  • Europe (please visit our Europe site)
  • Australia

Your anese order is shipped via UPS and then transferred to your local postal carrier when it reaches your country. You can track your shipment by using the tracking link sent to you once your item has been picked up by the carrier.





International Shipping Times

International orders usually take anywhere from 7-14 business days to reach you pending any customs processing delays. Our team will pick, pack and ship your order within 1-3 business days.  

All international orders are subject to passing customs. We are unable to estimate the exact time an order will take to pass through customs so please keep this in mind when placing your order. We are unable to rush an order through customs or find out how far along an order is in customs, this is the discretion of the customs department in your country. 


Please note, due to the busier holiday season we cannot guarantee a package will clear customs and arrive to you before a set holiday and are not able to issue a refund for your order if it has already been processed. 

International Shipping Costs

Cost to ship depend on the country, below is a helpful table outlining our shipping costs. Packages are subject to taxes and duties upon arrival, this amount depends on your country. 


Canada

Up to 0.5lbs - $8.00
0.5 to 1lb - $10.00
1 and up - $15.00

United Kingdom

Up to 0.5lbs - $8.00
0.5 to 1lb - $10.00
1 to 2lbs - $15.00
2lbs and up - $19.00

Australia

Up to 0.5lbs - $13.00
0.5 to 1lb - $16.00
1 to 2lbs - $18.00
2lbs and up - $25.00

Payment Methods

Anese accepts all major credit cards and paypal. 

My package never arrived. What do I do?

If your internationally shipped package has not arrived to the shipping address you have provided in the allotted transit time suggested above, or if you have not received a notification from your local parcel service, please contact Anese customer service at help@anese.co with your order number.  We can provide you with all the information we have to help you locate your package, including; tracking number, ship date, and last known location.  Anese WILL NOT contact any parcel service on your behalf.  When the package leaves our distribution facility the customer assumes ALL responsibility for the package.


Anese IS NOT responsible for the refund or reship of any packages due to the following circumstances:  


-Held shipments due to international customs intervention.

-Shipments lost at any point in the parcel process.

-Shipments stolen at any point in the parcel process.


If your package is returned to us due to the following circumstances please reach out to our help team at help@anese.co with your order number asap, once we receive the order and it has been processed by our returns department we will issue a one time only store credit less the shipping cost for your order. 

-Refused shipment due to duties/taxes owed

-Incorrect or insufficient address


If a store credit has been issued for your returned order and the order is returned a second time, we unfortunately cannot issue another store credit or refund. Please check your address and taxes and duties policy in your country before placing the order. 


Anese Products FAQ

Do you test on animals?

No! We do not test on animals. All of our products are tested on real life babes, we are completely cruelty free. 

What is an elixir?

Our hydrating elixirs are lightly scented hydrating mists for your face, hair and body. They are not as strong as a perfume and do not contain any alcohol so using them is beneficial to your skin. 

I don't know what elixir to choose

Totally understandable, below is a handy guide if you have a hard time choosing. 


What kind of notes do you love?

Soft floral: Will you accept this rose?
Floral Oriental: Smells like Queen Spirit.
Dry woods: Fuck bad vibes.
Mossy woods: Don't be sorry, be sexy.
Water: Bless this Mess
Fruity: Out of Office.
Aromatic, Coconut: Gotta Peace Out.

Can I use That Booty Tho or Down with the Thickness on my face?

That Booty Tho is made for your booty and body, it is a semi-harsh scrub that we don't recommend for your face because of it's abrasiveness. It's abrasiveness makes it more effective for the skin on your butt and body but may be too harsh for your face.

The Down with the Thickness mask is formulated with beet root powder which gives it it's pink color. Beet root is part of the mask's effectiveness and has not been tested for long term facial application. If you are looking to use a facial mask, Pretty Sure I'm Gorgeous and So Over It are made just for your face and are pretty awesome. 

What is the shelf life of your products?

Please refer to the small shelf life icon on the label of your anese product. If you have additional questions please email us at help@anese.co">help@anese.co.

Do you have samples?

Unfortunately we do not offer samples at this time. We are considering doing scratch and sniff stickers for our elixirs, tweet @anese_co if you think this is a good idea!

Can I sell anese on my own website?

We do not permit the sale of anese unless you are an approved distributor. By purchasing anese you are agreeing to use them strictly for personal use or as a gift. Any orders suspected to be for non-personal use may be cancelled.

Where are your products made?

Our products are made in the United States and distributed from our HQ in Downtown Los Angeles. All of our ingredients are sourced from premium sources and go through a rigorous testing process before being used. 


*Any product not shipped directly from our Los Angeles HQ or from one of our supplies is not a legit Anese product. Below is a list of Anese approved suppliers:

  • Revolve
  • Kith 
  • Urban Outfitters
  • Ban.do

Why does my spray look cloudier/slightly different from the picture online?

While we do measure our formulas to stay as precise as possible, due to the natural nature of our ingredients color may vary slightly.

Are your products vegan?

Some of our products are vegan. If you only shop vegan here are your Anese go to's : That booty tho and Hold my drink.

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