We love a good Q&A.

Customer Questions


What if I need to change or cancel my order?

What’s the status of my order?

What if something I ordered arrived damaged?

How much duties and taxes will I have to pay?

What is your return policy?

Discount codes

How do I pay?

Do you ever have sales?

How do I gift Anese?


U.S Shipping

Is Anese still fulfilling online orders?

When will my order ship?

How much does shipping cost?

Crap, I accidentally entered the wrong address...

What if my order was shipped to the wrong address by mistake?

What if my order says delivered but I did not receive it?

International Orders and Shipping

Where does anese ship?

International Shipping Times

International Shipping Costs

Payment Methods

My package never arrived. What do I do?

Anese Products FAQ

Do you test on animals?

What is an elixir?

I don't know what elixir to choose

Can I use That Booty Tho or Down with the Thickness on my face?

What is the shelf life of your products?

Do you have samples?

Can I sell anese on my own website?

Where are your products made?

Why does my spray look cloudier/slightly different from the picture online?

Are your products vegan?