Here is how it works at Anese. Once your order is placed it immediately goes into processing, packing and shipping. Once an order has gone into packing, we are not able to cancel or change it.
We unfortunately cannot guarantee that we can cancel your order and cannot issue refunds on any orders that have already been processed.
Please check the information you enter at checkout carefully and be sure you are interested in ordering from Anese before doing so as we do not take returns.
We unfortunately cannot refund shipping costs as these are paid directly to the carrier for transporting your order.